Frequently asked questions
Straight answers on availability, scope, safety and booking.
Detailed answers before you book
Clear information about attendance, diagnosis, pricing, access and what happens next.
01Are you genuinely available 24/7?
The phone line is available 24 hours. Attendance depends on current workload, location, access and the type of emergency.
02Do you carry out gas boiler work?
Gas work must be completed by an appropriately registered installer. Confirm the assigned engineer and registration for the specific job.
03What areas do you cover?
Dublin city and county, subject to scheduling and the urgency of current call-outs.
04Do you guarantee work?
Any applicable workmanship and manufacturer terms should be confirmed in the written scope for your job.
05What should I do during a burst pipe?
Close the internal stop valve if safe, protect occupants from electrical risk and call with the address and source of water.
06How quickly can someone attend?
Attendance depends on the exact Dublin address, traffic, access, current emergency workload and the expertise or parts required. We provide a realistic availability update when you call.
07What information should I provide when booking?
Share the address or Eircode, property type, when the problem started, what is affected, whether water is controlled and any relevant photographs, model details or error codes.
08Can photographs provide a firm quote?
Photographs can improve triage and help identify visible fittings, but concealed, intermittent or system-wide faults normally require an on-site diagnosis before a firm repair price.
09Will extra work be approved first?
Work beyond the agreed attendance or diagnostic scope should be explained, with the known price and exclusions, and approved before it proceeds.
10Do you work in apartments and managed properties?
Yes, subject to access and building rules. Mention shared services, management contacts, parking, concierge procedures and isolation restrictions when booking.
11What should I do while waiting?
Control escaping water only when safe, keep people away from wet electrics, make the area accessible, document visible damage and avoid dismantling specialist equipment.
12Are materials and VAT included?
Inclusions depend on the specific quote. Confirm whether VAT, materials, travel, diagnosis and a defined labour period are included before approving attendance.
Tell us what is happening.
For an active leak or loss of water, call our 24-hour line. For planned work, request a callback.